Monday, February 26, 2007

Well, I can't say I blame Costco for doing this ...

I never even got a chance to take advantage of the greatest return policy ever. And now it's going bye-bye. Leave it to Costco to throw in a generous two-year warranty.

Yes, I love Costco.

Costco tightens its return policy
'A few jerks' prompt retailer to alter rules on electronics
By
CRAIG HARRIS
P-I REPORTER
Costco Wholesale Corp.'s liberal return policy on most consumer electronic products is being reined in.
The Issaquah-based retailer has begun limiting money-back returns on TVs, computers, cameras, camcorders, iPods, MP3 players and cell phones to 90 days. Previously, there was no time limit except for personal computers, which was six months.
The change went into effect Monday in Costco's 109 California stores and begins March 12 in all 27 Washington stores. The company has more than 500 U.S. stores.
The policy also will begin in other West Coast states on March 12 and then move through the country until all U.S. and Puerto Rico stores adopt the 90-day return policy by April 2, Chief Financial Officer Richard Galanti said.
The cash-and-carry retailer will provide a free two-year warranty for TVs and computers as part of the policy change. Electronics goods purchased before the new 90-day policy goes into effect can be returned at any time.
"If we are going to make a change, we want to make it the best policy out there," Galanti told the Seattle P-I.
The change was implemented because the company was losing "tens of millions of dollars" in returns, Galanti said. He declined to specify the losses.

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